Shipping policy

1. Introduction

At Kholographic, we are committed to providing our customers with efficient and reliable shipping. This Shipping Policy outlines the terms and conditions regarding the shipping of our products. By placing an order with us, you agree to the terms outlined in this policy.

2. Order Processing

  • Processing Time: Orders are processed within 30 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Verification: Orders may be subject to verification before shipping. We may contact you via email or phone to verify your order details.

3. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery Estimates: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only.

4. Shipping Destinations

  • International Shipping: Please note that international orders may be subject to customs fees and import duties.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can track your order by visiting the carrier's website and entering your tracking number.

6. Shipping Restrictions

  • Military Addresses: We ship to APO/FPO/DPO addresses using USPS. Delivery times to these addresses may be longer than standard shipping.

7. Delays

  • Unforeseen Delays: While we strive to ensure timely delivery, there may be occasions where delays are caused by factors beyond our control (e.g., weather conditions, carrier delays, customs processing for international orders). We are not responsible for such delays.
  • Holiday Shipping: During peak holiday seasons, shipping may take longer than usual. We recommend placing your orders early to avoid delays.

8. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at info@kholographic.com with your order number and a photo of the damaged item. We will work with the carrier to resolve the issue.
  • Lost Packages: If your package is lost in transit, please contact us at info@kholographic.com. We will initiate a claim with the carrier and keep you informed throughout the process.

9. Returns and Exchanges

  • Return Policy: For information on returns and exchanges, please refer to our Refund Policy).

10. Contact Us

If you have any questions or concerns about your order or our Shipping Policy, please contact us at:

info@kholographic.com